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Message & Meal

Facilitated Dialogues

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Gleaming service and warm hospitality that people never forget can be two surprisingly inexpensive strategies for business success, as both flow from the same simple spring: positive attitude. Learn timeless values of personal integrity, punctuality, and accountability. Practice priceless dedication to relationship-building, acts of kindness, and a job well done. And witness the transformative power of genuine smiles to foster a goodwill-gushing service environment that can't help but spill over into customer delight, repeat business, positive word of mouth, brand loyalty, and long-term viability.

Susan Thoma is an Executive Consultant, Coach, and Faculty Member&nbsp;with more than 30 years as a results-oriented, relationship-building professional with significant experience managing and driving positive change through leaders and teams.&nbsp;Her background includes consulting, communicating, coaching, developing leaders, strategic planning and events.&nbsp;She has exceptional listening skills, creative and effective communication, with ability to influence others at all levels of the organization.
Most recently, Susan served as Senior Director for a Fortune 200 financial services firm where she led the Sales and Leadership Development function. She also drove the culture integration and talent management initiatives for new business acquisitions. During 2006, she was recognized as one of 30 associates invited to attend the corporation&rsquo;s elite worldwide Leadership Development Program.
Susan also spent seven years at Citibank where she served as the Chief of Staff to a Regional CEO.&nbsp;She managed the CEO&rsquo;s communication, strategic organizational development, change management and leadership development initiatives.
At Citibank, Susan received the Citicorp Service Excellence award in 1996 in recognition of dedication to Citicorp customers and outstanding service. Susan was also awarded membership into Menttium Corporation&rsquo;s Illinois 100&trade;&mdash;elected as one of two high-potential women in Citibank to participate in an external mentoring program with CEOs. In 1994, she received the U.S./Europe Citibank Team Concorde Award from Citibank senior leadership to recognize her &ldquo;extra effort&rdquo; that transcends business borders.
For the first 10 years in Susan&rsquo;s career she served in outside business development, training, coaching and marketing roles spanning industries such as healthcare, pharmaceutical, telecommunications, manufacturing, engineering, chemical, high-tech and consumer products. One of Susan&rsquo;s passions is integrating music as a metaphor in business. Partnering with conductors of symphony orchestras, she writes, produces and directs interactive educational and motivational forums for executive teams and employees.
Susan earned a B.S. degree in Marketing from the Kelley School of Business at Indiana University, Bloomington, with additional emphasis in Speech&nbsp;&amp; Organizational Communication. She served on the Board of Directors, Executive Committee for the Indiana University Kelley School of Business Alumni Association from 1998 to 2001. In 2001, she completed the Coaching Certificate Program from Georgetown University. During 2006, Susan attended Leadership for Extraordinary Performance at the University of Virginia, Darden Graduate School of Business Administration. One of her interests includes Write Hand Studio, a creative outlet, where she integrates her faith, nature photography, and the lost-art of the handwritten letter. She currently resides in the Denver, Colorado area.

Susan Thoma

Rick Shaum, MA, is an Executive Consultant and Faculty Member for&nbsp;Leath Group, LLC&mdash;a dynamic curriculum development and intellectual property&nbsp;greenhouse&nbsp;that grows leaders and shapes cultures.&nbsp;Rick brings more than 35 years of diversified business experience as a results-oriented leader and manager resulting in a broad understanding of sales, operations, marketing, advertising, human resource development, and finance/accounting, with an expertise in change management for organizations in transition.
In his most recent corporate role as SVP&mdash;HR &amp; Chief Talent Officer for Local Insight Media, Rick invested five years overseeing HR and talent-development responsibilities for the organization. This private equity portfolio company grew by acquisition, and Rick worked through the integration process to develop an overall corporate culture that supported an aggressive business strategy. His functional areas of responsibility included benefits and compensation, talent acquisition (recruiting), corporate and employee communications, employee relations, executive development, and training.
Prior to that, Rick served as SVP&mdash;Sales &amp; Marketing for Vantis, a Canadian-based private equity portfolio company in the travel industry. He was responsible for an international sales organization that developed more than 5,000 existing and new client relationships in more than 50 countries. The marketing organization provided support to the sales organization&rsquo;s efforts by creating and branding new products and services for the company.
Rick&rsquo;s background allows him to move from advisor to manager/leader within a broad range of industries and functional areas of responsibility. His versatility has been invaluable to organizations facing transition where bench strength and scalability are needed. He enjoys mentoring talented individuals and helping others play to their strengths. In the past few years, Rick has served as executive coach and consultant to a broad range of individuals and companies.
Rick earned a Bachelor&rsquo;s degree in Religion &amp; Psychology from Vanguard University in Southern California and his Master&rsquo;s degree in Speech Communication from the University of New Mexico.
Rick and Gayle have been married for more than 35 years, and their four children are thriving. His hobbies include skiing, softball, reading, and Texas Hold&rsquo;em Poker.

Rick Shaum

Sylvia LaVoie is a Senior Consultant, Coach,&nbsp;and&nbsp;Faculty Member for Leath Group, LLC&mdash;a dynamic research, curriculum development, and intellectual property greenhouse that grows leaders and shapes cultures.&nbsp;
She&nbsp;has 25 years&rsquo; experience managing financial systems&mdash;combined with teaching, mentoring, and coaching (coaching being her&nbsp;greatest vocational passion).
Sylvia loves people and thrives by building rapport and communicating with others.&nbsp;
Other interests, strengths, and experiences include:
<ul>
<li>Extensive solution-centric coaching provided to individuals and groups</li>
<li>Exceptional listening and&nbsp;client-focused orientation</li>
<li>University student academic mentorships</li>
<li>Conflict management coaching</li>
<li>Personal financial coaching for individuals</li>
<li>Workshops on financial coaching for groups</li>
<li>Mentoring new-hire adjuncts (technically, and in the classroom)</li>
</ul>
Sylvia earned both her BS in Business Administration and her MS in Management and Organizational Leadership from Warner Pacific University. She and Jim, her husband of 38 years, live in rural Oregon. They have two children and seven grandchildren. She is active in several ministries at her church.

Sylvia LaVoie

Phil Davis is a&nbsp;Practitioner Consultant and Faculty Member for Leath Group, LLC&mdash;a dynamic curriculum development and intellectual property&nbsp;greenhouse&nbsp;that grows leaders and shapes cultures.
Phil has over 35 years of hands-on leadership, customer service, operations transformation, technology enablement, risk management, project management, and client support experience in leading customer care and financial services organizations.&nbsp;He managed as many as nine locations (on-shore, near-shore, and off-shore) and almost 1,500 associates at one point.&nbsp;Phil&rsquo;s consulting focus is business transformation, performance management, and cultural integration.&nbsp;
Phil&rsquo;s passions and expertise flourish when effectively leading organizations through change from process re-engineering to cultural integration and transformation.&nbsp;He is a proven leader in delivering on corporate targets, as evidenced by achieving a 35% reduction in operating expenses over a recent three-year period through performance management and technology efficiency initiatives.&nbsp;In addition, he has successfully steered organizations through approximately two-dozen organizational consolidations and/or site closures by understanding the human impact of change on employees, families, livelihoods, and communities.&nbsp;
Phil has served capably in executive leadership roles with Bank of America, Citigroup, and, more recently, Vantiv and Think Finance.&nbsp;During the recent global recession, Phil was serving as the Chief Operating&nbsp;&amp; Credit Officer for a Nevada-based credit card lender.&nbsp;Despite overseeing 140% portfolio growth immediately prior to the downturn, he led the design and implementation of risk-management strategies that mitigated the external risk to the portfolio.&nbsp;&nbsp;
During his career, Phil has played an integral role in the credit industry. He was a charter member of the Bankruptcy Issues Council, which spearheaded bankruptcy reform, has served as a member of the National Foundation for Consumer Credit Advisory Council, and on the Board of Directors for Consumer Credit Counseling Services of Virginia.&nbsp;
Phil is currently serving on the Executive Committee of the Board of Directors of the nonprofit International Baseball Academy of Central America, and he was instrumental in their recent signing of a training partnership agreement with one of the Nicaraguan professional baseball teams (BOER Indians).&nbsp;
He earned a bachelors degree in Economics with a concentration in Management from Hampden-Sydney College in Virginia.
On the personal side, Phil has been married to Lisa for 22 years, and they currently reside in Flower Mound, TX.&nbsp; They enjoy socializing with friends in their new mixed-use community, yard work, and volunteering at the local food pantry.&nbsp;As evidence of their passion for travel, they moved temporarily to Nicaragua for four months in 2014 for what they describe as a &ldquo;once-in-a-lifetime adventure.&rdquo;

Phil Davis

Amanda Forasteros is a Practitioner Consultant and Faculty Member for Leath Group, LLC&mdash;a dynamic curriculum development and intellectual property greenhouse that grows leaders and shapes cultures.
The majority of her career has been defined by translating problems into solutions across four countries in two languages.
After overseeing operations at a Midwest caf&eacute;,&nbsp;Amanda moved south to pursue her passion of advocating for those who struggle to have a voice. Throughout her journey, she&rsquo;s used empathy and communication expertise to uncover problems and create clearer paths to success for individuals, families, teams, and organizations. Essential to her life&rsquo;s work is the desire to assist people in need through empathy and active listening&mdash;in English and Spanish&mdash;which she has done for business leaders, patient-clients in hospitals, children coming from homes of abuse or neglect, and victims of family violence in need of referrals and resources. Honoring individuals&rsquo; dignity through a &lsquo;hand-up&rsquo; versus &lsquo;handout&rsquo; approach, Amanda has equipped hundreds of people with the knowledge and tools necessary to more successfully navigate their own lives, to learn to solve problems for themselves and, as a result, to improve their immediate circumstances and longer-term trajectories. She believes fervently that this is best accomplished through a strengths-based and, in some personal cases, a trauma-informed perspective.
Amanda has provided interpretive and professional communication services for Texas Health Presbyterian Hospital and served in key leadership roles in numerous community organizations, the Texas Department of Child and Protective Services, and most recently The Family Place. She has volunteered with Girl Scouts of the USA, Genesis Women&rsquo;s Shelter, mentored, and served at Life Message.
Having earned her Bachelor of Arts in Spanish from the University of Missouri-Columbia, Amanda is currently pursuing her&nbsp;Master of&nbsp;Social Work (MSW)&nbsp;at the University of Texas at Arlington.
Amanda and her larger than life husband, JR., live in Rowlett, TX, where they demonstrate &ldquo;radical hospitality&rdquo; to all who enter here. She is a devoted member of Assassination City Roller Derby, a servant in Catalyst Church, an adventurous traveler, a crafter, and a foodie in search of the perfect taco (among other things).

Amanda Forasteros

JR. Forasteros is a Senior Ghostwriter and Faculty Member for Leath Group, LLC&mdash;a dynamic curriculum development and intellectual property&nbsp;greenhouse&nbsp;that grows leaders and shapes cultures.&nbsp;JR. is also a prolific blogger, podcaster, and pastor. He&nbsp;served as Teaching Pastor at Beavercreek Church of the Nazarene in Dayton, Ohio before beginning his #Texodus, which led him to become Teaching Pastor at Catalyst Church, just&nbsp;east of Dallas.
As a blogger, podcaster, and pastor, JR. illustrates complex and abstract theological and philosophical ideas in accessible, non-technical language. He erases the divide between the Academy and everyone else by demonstrating we are all having the same conversations and using popular culture to create a common language and foster insight and understanding.
JR.&rsquo;s blog features film, TV, and book reviews on everything from the latest superhero film to Dexter to Stephen King. His sermons and classes frequently mash up the ancient worlds of Israel and Rome with contemporary authors, filmmakers, and storytellers. And the StoryMen podcast he co-hosts regularly interviews authors from across the country in a variety of genres. He&rsquo;s found that any time you can show how Batman fighting the Joker embodies Nietzsche&rsquo;s void, people tend to pay attention.
After a decade in the blogsphere and in ministry, JR. has learned how to speak the languages people understand. He is an outstanding written and verbal communicator, regularly consulting with other pastors and bloggers to improve both strategy and content. JR. also regularly leads a team of communicators in developing content that is engaging, clear, and transformative.
JR. has a BA in New Testament Theology from Southwest Baptist University and an MA in Religious Studies from the University of Missouri-Columbia. He is an ordained elder in the Church of the Nazarene. Studying in both confessional and non-confessional institutions taught JR. to navigate the various languages people use to navigate their days: how they talk to their co-workers, their families, their friends, and their fellow worshipers. JR. has honed his ability to communicate the same message in all of these spheres, so that his readers and listeners are drawn together to celebrate what they share in common, often to their surprise. In the classroom, on the stage, and in his blog, JR. pushes the envelope of what educational conversations can look like. His community of listeners, readers, and co-teachers constantly re-imagine what serious engagement looks like and how to foster it in their communication.
JR. works so he and his wife, Amanda, can travel. They love to set off on adventures, and have friends all over the globe. They also love to host, and are always on the lookout for a new recipe to try for one of their famous Forasteros Feasts. They&rsquo;re also avid readers and film-goers, and they&rsquo;re always up for a new challenge. JR. and Amanda call Dallas, TX home base.

JR. Forasteros

Michelle Simms is a&nbsp;Practitioner Consultant and Faculty Member for&nbsp;Leath Group, LLC&mdash;a dynamic curriculum development and intellectual property greenhouse that grows leaders and shapes cultures&mdash;and is also owner of <a href="https://leapingcalf.com/" target="_blank" rel="noopener">Leaping Calf Communications</a>.&nbsp;Michelle is a&nbsp;marketing&nbsp;resource and creative content curator with specialties in media strategy, communications, work culture analysis, event planning, social media, writing, graphic design, emceeing, and webinar hosting. Applying many of the public relations, journalism, psychology, and communications classes from college days, Michelle is also constantly studying what drives herself and others to make decisions to buy products, work with a team, cooperate on a project or engage in events. She is a critical thinker and driven self starter who thrives in synthesizing ideas with others.&nbsp;
Collaborating with teams in the business, nonprofit, and education sectors, along with church and parachurch entities, Michelle&rsquo;s experience brings out the best of each organization&rsquo;s internal and external vision and message using marketing and communication strategy. Michelle&rsquo;s goals and initiatives result in stewarding current company constituents well while recruiting new ones, along with increasing positive brand awareness.&nbsp;
After graduating from Pepperdine University with degrees in Broadcast Journalism and Political Science, Michelle spent several years at NBC Network News as a field producer covering the O.J. Simpson trial for the NBC&nbsp;Nightly News with Tom Brokaw, Today Show, and Dateline. She also helped produce Today Show entertainment segments in Los Angeles interviewing various artists, industry leaders, and celebrities, including coverage of the Oscar, Grammy, and Emmy award shows.&nbsp;
A Southern California native and pilot&rsquo;s daughter who spent a handful of her childhood years living in a Lockheed community in Riyadh, Saudi Arabia, Michelle now hunkers down in North Texas with her husband, former Major Leaguer Mike Simms, and their two teenage daughters. When they are not willingly suffering whistle shock from watching endless college and club volleyball matches, they love traveling, discovering new seafood or sushi restaurants, and sipping on a Cuban Cortadito (with caramelized raw sugar, please).

Michelle Simms

&nbsp;
Ashley Acker, PhD, is an&nbsp;Executive Consultant,&nbsp;and both a&nbsp;Faculty Member&nbsp;and&nbsp;Program Advisor&nbsp;for&nbsp;Leath Group, LLC&mdash;a dynamic curriculum development and intellectual property greenhouse that grows leaders and shapes cultures.
With expertise in instructional design, individual and organizational assessment, and leadership development, Ashley has spent the last several years partnering with companies both large and small, across a wide variety of industries, to develop solutions in the following areas:
<ul>
<li>People Operations</li>
<li>Change Management</li>
<li>Flexible Work Practices</li>
<li>Management Training</li>
<li>New Hire Onboarding</li>
<li>Customer Service</li>
<li>Leadership Coaching</li>
<li>Customer Service</li>
<li>Marketing Strategy</li>
</ul>
Ashley is passionate about changing the way we work and helps organizations increase the flexibility of how, when, and where they work in order to boost productivity and profitability. She frequently speaks and consults on the topics of results-only work environments, managing virtual teams, online collaboration, and the changing nature of work and leadership.
She has served as an instructional designer, curricula developer, trainer, presenter, project manager, coach and director of operations. Her entrepreneurial nature, creativity, and attention to detail make her an indispensable asset in both large and small engagements.
Ashley earned her BS in&nbsp;Psychology&nbsp;from Texas Christian University in Ft. Worth, TX, her MS in&nbsp;Industrial Organizational Psychology,&nbsp;and her PhD in&nbsp;Experimental Psychology from The University of Texas at Arlington. She is a graduate of Coach U, the leading global provider of coach training, and is a Certified Director of Operations.

Ashley Acker

Joe Brouillette is an Executive Consultant, Coach, and Faculty Member&nbsp;for&nbsp;Leath Group, LLC&mdash;a dynamic curriculum development and intellectual property&nbsp;greenhouse&nbsp;that grows leaders and shapes cultures.
Joe has five&nbsp;decades&nbsp;of leadership, consulting, teaching, and global project management experience in finance, marketing, sales, new business launches, business transformation, technology enablement, and executive team development.
Through both entrepreneurial endeavors and corporate assignments, Mr. Brouillette has produced value across numerous industry segments in senior leadership roles with global firms, including Vice President, Capgemini, Senior Executive Global Business Development, Accenture, and Strategy Director, Verizon&nbsp;Enterprise Solutions.
In addition to numerous other senior positions in technology system design and development, Mr. Brouillette served as President of the American Airline Tech Subsidiary, AMRIS, and President/CEO of TelAmerica&mdash;two global telecom service providers.
Joe&nbsp;formerly served&nbsp;as an independent Board member for a number of public and private organizations and as an adjunct professor at <a href="http://www.neeley.tcu.edu/">M.J. Neeley School of Business </a> at Texas Christian University and Tandy Center for Executive Education, both in Fort Worth, Texas. Mr. Brouillette earned a Bachelor of Science degree in Finance &amp; Economics from the University of San Diego and attended the University of Chicago and Stanford University focusing on graduate studies.
He is widely known for his work in Human Capital Development and serves as an advisor and executive coach for many organizations focused on optimal performance. He is a certified Heart Centered Leadership facilitator and counselor.
Joe&nbsp;lives in Wilsonville, OR where he currently serves as Chairman of Delta Energy &amp; Communications.

Joe Brouillette

William &ldquo;David&rdquo; Rigdon is an&nbsp;Executive Consultant, Faculty Member, and Thought Leader&nbsp;for&nbsp;Leath Group, LLC&mdash;a dynamic curriculum development and intellectual property&nbsp;greenhouse&nbsp;that grows leaders and shapes cultures.&nbsp;In his most frequent roles as consultant and instructor, David works in the areas of assessment center development, change management, team leadership, adaptive performance, and curriculum development for interactive technology platforms.
Formerly a marketing/advertising consultant, David spent more than 15 years specializing in entrepreneurial start-ups and new product/service launches. His &ldquo;prior life career pinnacle&rdquo; occurred in Los Angeles at GoWarehouse.com (now Vizional Technologies, Inc.), where he developed and implemented a one-year internal/external communication campaign. His efforts garnered a $250 million second-round funding offer from Goldman Sachs just prior to the market collapse.
In this former career, David was asked to hire, develop, retain, and manage small marketing/communications/graphic design teams. Over those 15 years, he learned many hard lessons about managing projects and leading people and was intrigued by failure and where/why it occurred. Disappointed in his own lack of leadership consistency (why some teams gelled and others disintegrated and why most met their objectives but few possessed the desire to exceed them), David persevered to convert lemons into lemonade. Following the burst bubble of the dot-com era, David returned from L.A. in 2003 to study Industrial Psychology.
His initial driving questions included, &ldquo;What was I missing?&rdquo; and &ldquo;How could I improve?&rdquo; As everyone does, he realized there is no one-size-fits-all magic formula, but he did find an active research community with solid answers to many tough questions, and a genuine desire to improve the world of work.
Today, in addition to sharing his many wonderful talents and keen insights with Leath Group, David teaches Psychology Applied to the Workplace (a hands-on experiential course in small group dynamics and team leadership) at the University of Texas at Dallas.
David earned his BS in Communications from the University of Texas at Austin and his MS in Industrial/Organizational Psychology from the University of Texas at Arlington.
David and his wife, Cathy, met and married while both were attending UT Arlington in 2004. A second time around for both, David&nbsp;is dad to adults Rob and Kate, and a cat, Comet,&nbsp;four dogs (Darwin, Dakota, Boiler, and Colt), a sister (Julie), and Julie&rsquo;s two-year-old daughter, Sarah. Yes, things are always happening at the Rigdon household! David and Cathy love to travel&mdash;not really the getting there part&mdash;just the going there part. Their favorite way to travel is by passenger train. They spent two weeks on the rails for their honeymoon traveling up and down the U.S. Eastern seaboard. In his spare time, David designs non-traditional tabletop games and builds furniture.

William David Rigdon

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